Meet the Salesforce contact center software that creates a frictionless CX
Natterbox make it easy to create a world class customer experience in your contact center, from an easy UI that your agents will love, to a drag and drop IVR builder to support accurate call routing.
Built on Salesforce. Designed for Trailblazers.
55 trillion seconds of talk time and counting
Twenty7tec
Enhanced efficiency with a 150% decrease in call hunt times.
George P. Johnson
Decreased call logging time by 75% and £20K cost savings.
Lilly Pulitzer
Increased pick up rate by 34% using local presence dialing.
Engage Partners
Increased call productivity by 25% with savings of £200K per year.
Fast, easy and 100% in Salesforce
Speed of execution is paramount to success as a global Forex and CFD provider. Natterbox was able to unify our offices and simplify telecoms supply across our Australian, UK, Thailand, USA and German operations 100% through Salesforce.
Personalize sales and customer service at every touchpoint
Automatically route calls to the best agent using integrated Salesforce data and IVR
Every customer has note logs and history assigned to them, so agents know exactly why they’re calling
Train your agents into superstars with recordings, AI transcripts, and helpful info on each customer
Supervise and coach agents using call whispering, and listen to recorded calls.
Let AI-based speech analytics identify coaching opportunities and action items
Reduce agent admin time by 75%, resulting in more calls per agent
Reduce your call resolution time with automation and increased agent efficiency
Decrease yearly operational costs by 25% from 3rd party tools, reduced admin and training time
Remote and field agents can take calls from anywhere via the mobile app
We wanted a system that works all the time and allows you to tweak settings yourself as demand changes. Natterbox provided
exactly that.
Tom A, Group Head of Customer Services
Being built on Salesforce means Natterbox works seamlessly with Accounts, Leads, Opportunities, Contacts and Cases
Have customer support
that actually cares
Get expert assistance directly from Natterbox.
Migrate all your data
with no data loss
Our team will make sure everything
is connected and running smoothly.
Manage and improve agent efficiency without leaving Salesforce
Natterbox is native to Salesforce, so you have a CRM and a growth hub in one place.
Book a demo today
Your contact center can achieve
incredible results with Natterbox, like some of our clients:
Get to know your contact center strategy
Provide a customized walk-through of the software
Discuss the benefits of of Natterbox for your use case
Follow up with a recording of the demo
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Book a demo today
Your contact center can achieve
incredible results with Natterbox, like some of our clients:
35%
Decrease in call abandonment
75%
Reduction in call logging time
30%
Increase in sales pickup rates
260K
In annual
productivity savings
Features you'll love 💙
Integrate contact center
ops, sales, and premium
support seamlessly
in Salesforce
Manage follow-ups, lead-routing, recorded & AI-summarized calls, live supervision, 360-degree reporting, and more.
Made for agile inbound contact centers.
Exceptional service and support
The team at Natterbox provide full end to end support and nothing is ever too much. From easy to understand training material to fast and efficient ongoing support from Oliver. Highly recommend Natterbox if you want flexibility and and easy to use tool.
Why fast-growing contact centers choose Natterbox
Boost Employee Productivity
Increase agent pickup rates with contact prioritization and automatic call logs.
Decrease Call Abandonment
Personalised IVR journeys and intelligent lead routing keep customers engaged.
Fully Native to Salesforce
Your admin interface and complete contact center management are native within Salesforce.
Flexible for on-the-go and remote teams
Use Natterbox anywhere with our easy-to-use
mobile app.
Quick setup and premium customer support
At Natterbox, we treat our customers like a partner with hands-on support.
Start growing your contact center with a software that supports you
Meet Natterbox, your go-to CTI provider, seamlessly integrated with Salesforce.
We're not just a software; we're your growth partners, amplifying customer experiences by integrating your call center activity into your CRM, giving your the power of data.
Trusted by 1,000s of
trailblazer contact centers
35% decrease in call abandonment
30% increase in sales pickup rates
75% Reduction in call logging time
260K In annual productivity savings
Made for agile inbound contact centers.
Free journey builder
See how quickly and effortlessly you can build your contact center with Natterbox.
Build a customer journey in 60 seconds