How to Make Data-Driven Decisions with Conversational Intelligence

In today's rapidly evolving business landscape, contact centers were under increasing pressure to deliver exceptional customer experiences while driving business growth. Watch now to learn firsthand from our expert panel as they shared their experiences, challenges, and successes in harnessing the power of conversational insights.

Our expert speakers provided unique perspectives on leveraging advanced analytics and AI-driven technologies to extract actionable intelligence from customer conversations:

• Cameron Williams, Senior Manager of Learning and Development at MedCerts
• Spencer Clarkson, Chief Technology Officer at Clear Business
• Samantha Reynolds, Manager of Sales Performance and Technology Advancements at Scholastic Book Fairs

About the panel

MedCerts is an online career training school focused on direct-to-consumer certifications in the healthcare and IT fields, helping students gain the skills and knowledge necessary to excel in new careers and deliver employers the right candidates to fit their organization.

Clear Business provide UK SMEs with telecoms, water, gas and electricity, payment services and business insurance. All services in one place. Operating for over 20 years and working with over 135,000 small businesses.

Scholastic Corporation is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media.